POSTAGE & RETURNS
We endeavour to process orders within 1-3 working days after orders have been placed. Orders are not dispatched on bank holidays or weekends.
For any changes to your order please email us at firstname.lastname@example.org quoting your name and order reference. You will receive an email confirmation to let you know we have received your order please keep this email in case there are any queries with your order.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and promo code items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.